. . . say ‘thank you’.
It happens all the time. We’re busy. Our colleagues are busy. Our customers are busy. There’s a deadline to be met. We work beyond our contracted hours. We do it for our colleagues, for our customers, for the business or organisation, for the community. We lose all track of time to get it done.
And when we eventually click to send the report, post the goods or send off the delivery, that’s it: nothing.
Someone recently told me that they had worked extremely hard, beyond the call of duty, to gather data for a project, only to hear other people thanked and their own contributions not acknowledged. They felt deflated.
It takes just a few seconds to email or text: thank you.
It takes just a few seconds to call and say: thank you.
It takes a few more seconds to pop your head into an office and say: thank you.
It takes a bit longer to call into another building and say: thank you.
Whether it’s a few seconds or a bit longer, your ‘thank you’ will mean the world to the person you thank.
And what’s more, they’ll work hard for you again when you need it.
It costs so little, yet means so much to everyone.
Read our recognition and acknowledgement polite prompt and checklist for ideas on how to thank those who work so hard for us.
• Robert Zarywacz is the co-founder of pleaseandthanks.co.uk and is courtesy consultant for the National Campaign for Courtesy. As well as focusing on courtesy in daily life, he believes wholeheartedly in the individual benefits and commercial value of courtesy in business and the workplace. Robert provides commercial copywriting, PR and social media services at z2z.com.