Campaign thanks Katherine for keeping lane clear of litter

Courtesy certificate presented for clearing up litter

The National Campaign for Courtesy has presented 15-year-old Katherine Ball of Barnstaple, Devon with a certificate recognising her dedication to keeping a local lane clear of litter.

Vice-Chairman of the National Campaign for Courtesy Robert Zarywacz read about Katherine’s efforts to keep Barbican Lane clear of litter in an article in the North Devon Journal. He was shocked by the news that several people had sworn at her and deliberately dropped litter, which was demoralising her.

Robert immediately passed the article to the charity’s executive council, who agreed unanimously that Katherine deserved to be recognised for her contribution to the community, especially as the campaign has launched its own national anti-litter drive supported by patron Joanna Lumley OBE.

Robert recently met Katherine in Barbican Lane to present her with her certificate and thank her for all her hard work.

“Litter is a blight on our towns and countryside, so we are delighted to recognise Katherine’s initiative and energy in looking after the environment and improving it for everyone,” said Robert.

“Katherine is a shining example of what citizens can achieve and a beacon for young and old alike.

“We hope this certificate will encourage Katherine to keep up her good work and reassure her that it is valued not just locally but across the country.”

Courtesy award for Coffee Republic in North Finchley

National Campaign for Courtesy award to Coffee Republic North Finchley

The National Campaign for Courtesy has awarded the manager and staff of Coffee Republic in North Finchley a certificate acknowledging their exceptional customer service and courtesy to others

Campaign for Courtesy’s Vanessa Bond presented the certificate to manager Raj Mathur recently. Raj has been manager at the café in High Road for the last eight years and has developed a lovely community spirit within the cafe. Every Friday there is a chance to experience Shiatsu Massage, Reflexology, Indian Head Massage or Healing. There are evenings with local musicians or a Mind, Body and Spirit exhibition. Groups offering English or conversational foreign languages meet there and even the local press used to meet there, giving local people a chance to chat to them about local issues.

Vanessa Bond said: “I was delighted to award Coffee Republic with this certificate. The staff have been seen outside assisting people in wheelchairs to make their way in and helping them to their tables and it’s also a popular venue for mother and baby groups to meet up. They provide absolutely first class customer service to everyone and really deserve this accolade.”

Translink bus driver receives National Campaign for Courtesy Award

From a Translink press release:

Paul Doyle and PR Smith
(from left) Translink bus driver Paul Doyle accepts his certificate from the National Campaign for Courtesy’s PR Smith

Translink bus driver Paul Doyle has received a special award from the National Campaign for Courtesy in recognition of his exceptional example of kindness towards the end of last year.

Paul, a Metro driver based in Falls Road bus depot in West Belfast, hit media headlines worldwide at the end of 2015 for a simple act of generosity in which he presented a winter coat to someone in need.

While out driving during his shifts, Paul often noticed a young man outside and was concerned by his lack of suitable clothing in cold and often wet winter weather conditions. He decided to buy the man a warm coat and give it to him the next time his bus passed by.

Another passenger on board the bus at the time who witnessed Paul’s generosity, shared it on social media and the story went viral. It even inspired a local radio station to launch a #clothesforchristmas campaign which received thousands of donations for vulnerable people in need across Northern Ireland with Translink stations also becoming collection points for clothing.

Paul received a special certificate from PR Smith, National Campaign for Courtesy Non Executive Director, who said: “I came across Paul’s story while reading the ‘Metro’ newspaper on my daily commute through London – just as his act of kindness went viral.

“Paul is a true inspiration and I’m delighted to meet him and find out more about his story. It shows how even one simple act of generosity can be so powerful it touches the hearts of an entire nation and raises the profile of a serious societal issue. Kindness has a knock-on effect. Paul tells me that both he and other Belfast bus drivers have observed that car drivers are more patient since this story went viral.

“On behalf of the National Campaign for Courtesy, I would like to thank Paul and officially recognize his exceptional thoughtfulness.”

On receiving the Campaign for Courtesy award, Paul Doyle said: “It’s brilliant – I’m pleased I’ve made more people think about people in need out there. I’m blown away by the reaction – my passengers are still talking about it. I think it’s also strengthened the relationship between bus drivers and our customers. After all, we are an important part of community life, meeting dozens of different people every day – I think this small gesture has made more people warm towards us which is great.”

Paul was also recently presented with a Special Award from the Federation of Passenger Transport NI in recognition of his act of kindness.

Congress Theatre backstage staff receive courtesy award

Stage manager Christian Robinson and his team at the Congress Theatre, Eastbourne were recently awarded a courtesy certificate by the National Campaign for Courtesy.

Pictured receiving the award from Peter Foot is Christian Robinson surrounded by the backstage team: Simon Hine, Adam Briggs, Mason Pendry and James Luff with Ashridge Circle chairman Edward Thomas.
Pictured receiving the award from Peter Foot is Christian Robinson surrounded by the backstage team: Simon Hine, Adam Briggs, Mason Pendry and James Luff with Ashridge Circle chairman Edward Thomas.

It was recommended by Edward Thomas, chairman of the Ashridge Circle, who works closely with the stage staff for 12 Mondays each year when Ashridge present their evenings at the theatre. 70 year-old Thomas told Campaign chairman Peter G Foot: “Whenever I arrive at the Congress I am met with nothing but polite and friendly professionalism by Chris and the lads. I feel strongly that they deserve recognition.”

When approached with news of the award, Chris Robinson was taken aback: ‘Well, it’s natural to behave reasonably. That’s how I was brought up.”

He continued: “When I took over this job, one of my aims was that every touring company and artist visiting the Congress would be treated with courtesy, even if some choose not to treat us the same way. If things don’t always go right – perhaps the sound plays up or some other problem occurs – I like to think they all go away from here knowing that they have been treated well and professionally.”

Do you know an individual or organisation that deserves to be recognised for their courtesy? Nominate them now using our online form.

Ilfracombe is recognised as first in courteous town programme

Ilfracombe in North Devon is the first town in the UK to complete a new programme run by the National Campaign for Courtesy to recognise businesses for their courtesy. The Right Honourable Ann Widdecombe presented the Mayor of Ilfracombe with a certificate marking this achievement after more than 100 businesses took part.

Lynda Courtnadge, Mayor of Ilfracombe, is presented with the courteous town certificate by the Rt Hon Ann Widdecombe, watched by Robert Zarywacz of the National Campaign for Courtesy

(from left) Lynda Courtnadge, Mayor of Ilfracombe, is presented with the courteous town certificate by the Rt Hon Ann Widdecombe, watched by Robert Zarywacz of the National Campaign for Courtesy

For details of the programme, please visit pleaseandthanks.co.uk/ilfracombe

Salon’s courtesy proves it is Acutabove

West England Regional Executive Tim Pritchard recently rewarded exceptional service experienced at the Acutabove Hair Salons in Winscombe, North Somerset.

Acutabove Salon awarded a certificate by the National Campaign for Courtesy

Pictured (from left) are Tim, owner Sarah Boundy, managers Stacey Redmond and Jamie Riches, and owner Tom Nugent.

Auto Devotion in Norwich recognised for courtesy

Auto Devotion in Norwich became the most recent East Anglian recipient of a Campaign Certificate when PETER CRESSWELL, the Regional Executive visited the garage on 26th April 2012.

Auto Devotion of Norwich receives a courtesy certificate

Nomination for the certificate was made by long standing Member JOYCE SHERRY, who described the garage as being outstanding in the level of courtesy and honesty they show to their customers. PETER CRESSWELL is photographed with JOYCE SHERRY, presenting the Certificate to LAWRENCE NICHOLS, Senior Service Advisor at Auto Devotion.

Courtesy certificate for railway station staff

Ticket office staff at Stoke-on-Trent Railway Station were presented with a Campaign for Courtesy Certificates by Rev. Ian Gregory (second right)
Ticket office staff at Stoke-on-Trent Railway Station were presented with a Campaign for Courtesy Certificate by Rev. Ian Gregory (second right).


Staff at Stoke-on-Trent railway station receive a certificate from Rev. Ian Gregory.

Margaret Beasley receives a Campaign Certificate from the Campaign’s Patron-in-Chief Rev. Ian Gregory in her Pumpkin refreshment room at Stoke-on-Trent Railway Station.

Mayor and Mayoress of Swindon receive certificate


Mary Ratcliffe (centre) presents a certificate to Councillor Rex and Sandra Burnett, Mayor and Mayoress of Swindon.

Mary Champion receives a courtesy certificate


Councillor Mary Champion (left) receives a campaign certificate from Mary Ratcliffe.